Privacy Policy
Privacy Policy
Effective Date: 17 July 2026
At Bin ‘N’ Out, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
1. Information We Collect
When you book a service or contact us, we may collect:
Your name
Email address
Phone number
Property address
Billing information
Bin collection details
Property access instructions
Any information you choose to provide through our booking forms
Payment information is processed securely through our payment provider and is not stored by Bin ‘N’ Out.
2. How We Use Your Information
We use your information to:
Provide and manage our services
Schedule your bin collection and cleaning services
Process payments and subscriptions
Contact you regarding bookings or service updates
Respond to enquiries
Improve our services and customer experience
Meet our legal obligations
We will only use your information for purposes related to providing our services unless required by law.
3. Marketing Communications
We may occasionally send service updates, promotions or special offers.
You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers who assist us with operating our business, including:
Payment processing
Website hosting
Customer communications
Scheduling and operational software
These providers are only permitted to use your information to provide services on our behalf.
We may also disclose information where required by law.
5. Data Security
We take reasonable steps to protect your information against unauthorised access, loss, misuse or disclosure.
While no online system is completely secure, we use reputable providers and industry-standard security measures to protect your data.
6. How Long We Keep Your Information
We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.
7. Accessing or Correcting Your Information
Under the New Zealand Privacy Act 2020, you have the right to request access to, or correction of, the personal information we hold about you.
To make a request, please contact us using the details below.
8. Cookies
Our website may use cookies and similar technologies to improve website performance, analyse traffic and enhance your browsing experience.
You can manage cookies through your browser settings.
9. Third-Party Services
Our website may use third-party services including payment providers, analytics services and booking platforms. These providers have their own privacy policies governing how they handle information.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Bin ‘N’ Out
Email: info@bin-n-out.co.nz
Website: www.bin-n-out.co.nz